Damaged Items Policy
Should a customer receive a consignment that has sustained damage in transit, then notification must be received by us within 4 days of receipt of the goods. When notification is made we will need to know the extent of the damage and the part numbers of the parts affected. Photographic evidence would be an advantage.
We cannot accept liability for any damage when notification is received after 4 days.
This deadline is noted on each individual box by way of an A5 label.
In order to keep costs down our policy is to replace damaged component parts and not the whole item unless all parts are damaged. Obviously damaged items will be replaced free of charge. Replacement goods will be shipped as soon as manufacturing conditions reasonably allow.
This does not affect the customers statutory rights.